Patient Handbook

We have created a new patient handbook that is focused on inspirational values and beliefs. You can flip through it in the viewfinder above. However, we acknowledge that it is still important to have a comprehensive online handbook to give our patients, and their families, answers to the most commonly asked questions.

Our staff members are committed to your satisfaction. If you need anything at all, please ask your caregiver. Should we ever fall short of your expectations or if you just want to compliment a member of our staff, please call our Patient Hotline at (432) 221-2273 (CARE). May your stay with us be a time of healing and peace, and may you return to your normal activities as quickly as possible. 

Common Questions
For Patients

Billing

Payments can be made at the Cashier’s Office inside the Green Entrance, via phone by calling (432) 221.1522, or online at midlandhealth.org/bills.

Flower and Balloon Deliveries

Latex balloons are not allowed in the hospital. Volunteers deliver flowers to all patient rooms, except for the Critical Care Unit (5th floor). Flowers sent to CCU will be returned to the florist until the patient is discharged.

Interpreter Services

Video, telephone and sign language interpreters are available. Ask your nurse to contact the Cultural Diversity Department or dial extension 5298.

Medical Records

After discharge, medical records can be requested from the Medical Records Department. Ask your nurse for a medical records form or dial extension 1600.

Patient Dining

We are proud to offer on-demand room service. At any time, you can choose from a variety of meal options and specify special requests or diet preferences. Ask your nurse to contact Patient Meal Ordering or dial extension 3663. Nursing floors also have snacks available.

Patient Portal

Pay bills online, access medical records, view discharge summaries and more with the HealtheLife app or visit midlandhealth.org/portal.

Patient Relations

If at any time you feel a concern has not been addressed to your satisfaction, a patient hotline is available. Please call (432) 221.2273 or dial extension 2273.

If for some reason your complaint was not resolved during your stay, you have the right to file a complaint. Once you have left the hospital, contact the Quality Management Department at (432) 221.1603. All grievances are investigated and responded to by our Quality Management Department.

Patient Rights and Responsibilities

The success of any course of medical treatment depends on the quality of the relationship between the patient and their medical care providers. Lines of communication must remain open. The patient Bill of Rights will help you know what to expect during your stay. The Patient’s Responsibilities will help you know what is expected of you as a patient. If the patient is a minor or has a guardian, the rights and responsibilities of the patient transfer to the parent(s) or guardian.

Click here to download the Patient Rights and Responsibilities document. Please feel free to ask questions about any of these rights that you do not understand. If you have questions about these rights, please discuss them with your doctor, nurse, or the hospital’s Patient Relations Department.

Telephones

For local numbers, press “9” then enter the 7 digit local number. For extensions, enter the 4-digit number. For an operator, dial “0”.

Spiritual Care

Chaplains can be called for visitation, prayer, or to contact someone from your own church or denomination. Ask your nurse to contact the Chaplaincy Office or dial extension 1566.

Common Questions
For Visitors

Business Center

Midland Memorial Hospital is proud to provide a Business Center for patients and their guests. The Business Center is open 24/7 and offers computers, printer and copier. The Garst Business Center, located just past The Market, was built in honor of Mr. and Mrs. Bob Garst.

Gift Shop

The Auxiliary gift shop is open Monday through Friday from 8:30AM until 4:30PM and closed on weekends. The Gift Shop sells drinks, snacks, small gift items, toys, handbags, boutique clothing, flower arrangements and jewelry.

Valet Parking

Free valet parking is available Monday through Friday from 6:00AM until 5:00PM. After hours pick-up is available by taking your claim ticket to the S.O.C inside the Red Emergency Entrance.

The Market

The Market is open Monday through Friday from 6:00AM until 2:00AM and Saturday and Sunday from 6:00AM until 5:00PM. To view our weekly menu, visit midlandhealth.org/menus.

As of May 5, 2017, Midland Memorial Hospital no longer uses oil fryers. All foods that were previously fried are now baked in our Turbo Chef ovens. It's one more example of how we're lighting the way for health in Midland. 

Hours (Main Campus):

Monday – Friday, 6 a.m. – midnight, 12:30 – 2 a.m.
Saturday – Sunday, 6 a.m. – 5 p.m.
General holidays (Christmas, Thanksgiving Day, etc.), 6 a.m. – 5 p.m.

Patient Meal Ordering (432) 221.3663
The Market (432) 221.1085
The Coffee Shop (432) 221.1737
Clinical Dietitians (432) 221.3438

Tobacco-Free Campus

All patients, visitors and staff must abide by our tobacco-free campus policy, which includes parking lots.

Visitor Guidelines 

Our intent is to create a safe, private environment for all patients, visitors, and employees, while allowing ample opportunity to visit friends and relatives. As a visitor in our hospital, you are agreeing to the following guidelines:

• Visiting hours are 8:00AM until 8:00PM daily.
• 1 to 2 visitors depending on patient's status
• No children or persons under 16 years of age will be permitted at any Midland Health facilities, unless they are here to receive medical treatment or have been emancipated as an adult and are here in a parental/spousal capacity.
• Please wash your hands as you enter and before leaving patient’s room. Visitors who are ill are asked NOT to visit patients for their health and safety.
• Due to fire and safety codes, please avoid standing and visiting in the hallways.
• Latex balloons are not allowed in the hospital. Flowers are not allowed in the Critical Care Unit (5th floor).
• All visitors must abide by our tobacco-free campus policy. Patients, visitors and staff are prohibited from smoking or using tobacco products on our campus, this includes our parking lots.

Please respect all requests made by physicians and hospital staff.

Midland Memorial Hospital has the right to change these guidelines at any time.

Behavior that interrupts or interferes with patient care is cause to be removed from hospital grounds. The safety of our patients, visitors, and staff is important to the family at MMH.

Wireless Internet

Internet access is available throughout the facility by connecting to the WIFI Network “MMH-Guest”. There is no password; simply accept the terms to access the internet.